Terms and Conditions
By accepting these terms it will be assumed the client has read, understands, and agrees to the terms listed. The client agrees to be the party responsible for full payment, communication, upholding this agreement and satisfaction guarantee procedures. Third party involvement is not recognized by Dazzle Cleaning Service. These terms are subject to change without notice.
Payment
Our Technicians do not handle payments. Payments are due the day of service. A card on file is required to reserve an appointment with Dazzle Cleaning Service. The client assumes responsibility for ensuring the card on file is up to date and received prior to the appointment. Appointments are not guaranteed until an active card is on file. Returned or declined payments are subject to a $35 fee and a late fee if applicable, and subsequent cleanings will be postponed until payments are made in full, risking the loss of your ‘regular’ schedule.
Deposit: A 50% non-refundable deposit is required to reserve an appointment for an Initial Cleaning, 1-Time cleaning, a Top to Bottom or Move-In/Out cleaning package. The deposit will be deducted from the cost of services provided on the scheduled date. We require 24 business hours notice to reschedule your appointment and transfer your deposit. Rescheduling cleanings cannot be guaranteed and are subject to availability.
Due Date: Payment is due on the date of the scheduled service. A 10% late fee is applied to all overdue invoices. Late payment charges do not include charges imposed upon acceleration of the entire debt or costs of collection and attorney fees as otherwise permitted by law. Past Due invoices are forwarded to the attorney for collection and/or legal action on the 7th day past due.
Gratuity: is always appreciated by our technicians, but is never required. 10-20% is considered industry standard for cleaning services. If you choose to tip your technician, please be sure any tip can be clearly identified as such by the technician, or call our office to have it added to your cleaning fee (feel free to leave a note that you’ve done so). Tips will be evenly split between any teams who may be assigned to your home.
Pricing changes: We reserve the right to change estimates and/or correct errors on our online pricing and promotions or if we see that your home’s circumstances are not typical or not as described during initial intake, or have changed (adding additional people or pets to your household, remodeling projects etc.). We also reserve the right to correct typos and errors on our ads.
Labor Hours: are based on the accurate assessment of the condition of the home. If we find discrepancies with the description of the home provided or that the home requires more cleaning than agreed upon due to construction, events, changes within the home, overdue air filters, or any other unforeseen conditions, we may call the client for approval of the additional time required. If unable to contact client and client did not pre-approve additional time, Dazzle Cleaning Service will complete cleaning within the approved timeframe and the quality may be compromised. You will never be charged over and above what we’ve agreed upon without your permission.
Rate Increases: We reserve the right to raise our rates at any time. You will be given advance notice of a price increase.
Scheduling
Business hours/service times: Dazzle Cleaning Service operates between the hours of 8:00am-5:30pm Eastern Time, Monday-Friday. Very rarely can we accommodate nights or weekends. Due to unforeseen circumstances outside our control, an exact time of arrival is not guaranteed, we do our best to offer a 4 hour window.
The scheduling of specific technicians cannot be guaranteed. By hiring Dazzle Cleaning Service, you are placing your trust in our company as a whole, not an individual employee. If a technician is turned away the day of service, it will be considered a same-day cancellation and 100% of the regular fee will be charged.
Closed: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Black Friday, Christmas Eve, and Christmas. Should your cleaning fall on any of these holidays, we will do all we can to reschedule your cleaning, but cannot be guaranteed. If staffing is available on these holidays, we will fill the schedule on a first come first serve basis, so please let us know if you still want to be cleaned on a holiday. A client may choose to skip a cleaning that falls on a holiday, and fees mentioned in these terms may apply.
Late Notice Cancellation/Reschedule: Skips or rescheduling are subject to a 60% fee if your request is given with less than 24 business hours. This fee will be deducted from the clients deposit or charged to the card on file. Availability can not be guaranteed for rescheduling. All communications received outside of normal business hours will be considered received at time of opening the next business day.
Vacations: Please inform us anytime you don’t plan to return home the same day we clean. We realize it’s tempting to skip service while you’re on vacation; however we ask that you consider keeping your scheduled appointment. This is a perfect time for us to work on a special project for you, or catch up on any build up by deep cleaning an area or two around your home. It also will eliminate the extra build up that will occur if you skip your cleaning. Additionally, our technician’s appreciate when interruptions to their schedule/income are kept to a minimum.
Skipped Cleaning: If a client chooses to skip a scheduled cleaning appointment, a Skipped Cleaning fee of $20 will be applied for each additional week that transpires between the skipped cleaning appointment date and the following cleaning appointment date. This fee will be incorporated into the subsequent service invoice. (Example: A weekly client calls in advance to skip an appointment, an additional fee of $20 will be applied to the next cleaning to account for the extra time needed to bring your space back to the levels of cleanliness you’re accustomed to).
To avoid incurring the Skipped Cleaning fee, clients have the option to request a rescheduled cleaning with a notice of more than 24 business hours in advance of the scheduled cleaning. When such notice is provided, the Skipped Cleaning fees will be waived. The client will resume their regular cleaning schedule, following the rescheduled session. Rescheduling is subject to availability and not guaranteed. All communications received outside of normal business hours will be considered received at time of opening the next business day.
No Notice Cancellation/Skips/Lack of access: A fee of 100% will apply for any last minute cancellations. This includes any appointment scheduled where our team is turned away, the property is not accessible due to key issues, doors locked, codes not working, snow/ice covered driveways/walkways) and/or Dazzle Cleaning Service’s staff is en route to the scheduled cleaning. This fee is to cover the loss of wages for our cleaning technicians, travel expenses and the time reserved for your cleaning on the schedule. If the property is inaccessible upon our arrival, it will be deemed a No Notice Cancellation 15 minutes after we reach your location and have attempted to establish contact. All communications received outside of normal business hours will be considered received at time of opening the next business day.
Inclement weather events: While rare, we do live in Michigan so if it is not safe to travel and/or carry equipment and supplies to your home we may, at our discretion, skip that cleaning. When this occurs, we will try to reschedule. Please assist us with your understanding in rescheduling. We will make every effort to determine that day’s schedule based on the weather by 9:00 am, but some last-minute schedule changes due to weather may occur. If we close due to weather we will post updates on our FaceBook page as soon as possible. We do not follow any school district closing.
Communication
All appointment changes must be requested through the Client Portal or by calling or texting Dazzle Cleaning Service directly at 231-920-9000 during business hours. Communication via email may not receive an immediate response. Dazzle Cleaning Service will make every effort to send automated text or email reminders for appointments, but is not responsible for missed appointments due to delivery errors of these communications. These reminders are not guaranteed, please mark your appointments in your calendar. Dazzle Cleaning Service reserves the right to record phone calls for quality assurance and training purposes.
Specifications
Please refer to the cleaning checklist for your scheduled cleaning at dazzlecleaning.com If you have any questions or wish to include any areas not listed, please contact the office prior to your scheduled cleaning appointment. Special requests or Add-Ons may require price adjustments.
Cleaning supplies: We supply nearly all the needed products and supplies. We do not carry or use bleach products at all. We do ask that you provide us with a toilet brush in each bathroom, all trash can liners, access to your vacuum, mop/bucket, disposable Swiffer duster refills, and any special cleaning products requested.
Distractions: If Dazzle Cleaning Service’s technicians are subject to distractions that affect their ability to work, we reserve the right to request additional time for the cleaning. Distractions include pets, third party/unexpected activity, or contractors interfering with the technicians’ duties. We will do our best to work around the distractions, but frequent interruptions in our routine may prevent us from completing the cleaning in the time allotted. Additional time may be available for purchase or we may adjust our scope of work.
Labor Hours: Our time starts upon arrival to the home and ends after all necessary tasks pertaining to the scheduled cleaning are completed. This may include waiting for entry to the home, taking out the trash, equipment issues, walkthrough/checklist being completed. Labor hours are itemized by the total hours of each employee present for your scheduled cleaning.
Scope of work: Dazzle’s Cleaning Technicians are instructed to follow the requirements for the cleaning they are conducting with detailed work orders; they are not authorized to make adjustments or changes without approval from the office. If you would like additional services performed, please call our office or use the client portal prior to your scheduled cleaning. Add On services may require additional fees.
100% Satisfaction Guarantee: If, after you provide an accurate assessment of your home's condition and purchase adequate time, you are not satisfied, call our office within 24 business hours and submit a photograph of the missed area so a reclean can be scheduled. The Client will be assumed to have accepted the services unconditionally unless a claim that the service(s) are defective is made within 24 hours from the date of delivery. If a re-clean of the unsatisfactory area is declined, it will be documented as a complaint that has been resolved.
Priority Cleans/Flash Sales: Due to the highly subjective nature of assessing buildup, as well as what constitutes a reasonable length of time to clean a specific area, Priority Cleans and Flash Sale cleans cannot be guaranteed.
Photos: In order to deliver the best service possible we may ask our cleaning technicians to take non-personal photos or videos for the purpose of before and after showcasing our work, any accidents, or any specific areas to accompany your work order. These will be stored in your job file for reference to maintain integrity of the work being completed.
Safety & Liabilities
Dazzle Cleaning Service has the right to refuse service due to unsafe conditions and declare this a No Notice Cancellation and fees mentioned in these terms may apply.
In-home temperatures should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that is not physically comfortable for labor. This includes but is not limited to extreme heat or extreme cold. Recommended temperatures between 65-72 degrees.
Dazzle Cleaning Service technicians are unable to climb on ladders higher than the two-step ladder they are issued to perform their work.
The Client assumes responsibility to ensure utilities are in working order at the property on the scheduled date. If the property does not have electricity or running water, Dazzle Cleaning Service reserves the right to decline service and declare the job a No Notice Cancellation.
Insect/Rodent infestation: Dazzle Cleaning Service has the right to decline service if the home has visible infestation and may require professional pest services prior to cleaning. Dazzle Cleaning Service reserves the right to decline service and declare the job a No Notice Cancellation due to an active infestation.
By agreeing to our services, you acknowledge that if an active infestation is present in your property at the time of our service, you assume full responsibility for any resulting damages or liabilities. In such cases, we reserve the right to pursue legal action to recover damages incurred by our company due to the infestation. It is your responsibility to ensure that your property is free from any active infestations prior to our service. We recommend seeking professional pest control assistance if you suspect or are aware of an active infestation.
Pets: The client is responsible for securely restraining all animals on the premises that could potentially endanger Dazzle's staff or are at a significant risk of escaping. In the event of failure to secure such pets, Dazzle Cleaning Service reserves the right to take immediate legal action if injuries occur as a result. While we cherish your beloved pets, our utmost priority is the safety of our staff and your animals. We will make reasonable efforts to ensure the well-being of your pets during our service. However, any unpredictable behavior exhibited by pets is beyond our control. The client holds full responsibility for informing us of any potential risks posed by their pets before our staff enters the premises. This includes any history of aggression, illness, or other relevant information.
Dazzle Cleaning Service will not accept liability for damages directly or indirectly caused by non-standard company cleaning products, tools and/or equipment requested to be used by the Client. Dazzle is not liable for any damage caused from using a client's vacuum cleaner. Dazzle's staff is not responsible nor trained to perform any repair or maintenance to the client's vacuum.
Dazzle Cleaning Service will not be liable for items broken or damaged due to wear-and-tear, nor damage caused by fixtures that are not properly secured. If we damage anything during the service being provided, we will notify the customer immediately. In the event we are at fault for an item damaged or broken, we reserve the option to repair or replace the item.
Dazzle Cleaning Service may use their discretion to deem an area/item unserviceable due to liability.
Window treatments and Blind cleaning: We cannot guarantee the results of window blind cleaning. Excessive build-up may require a professional blind cleaning service. We do not clean mini blinds. Due to the delicate nature of window treatments, Dazzle employees cannot be held responsible for damage occurring to them or surrounding items, including flooring during the normal course of cleaning.
Breakage or Damage: We hate it when it happens and we do our best to prevent it! Please help us prevent damage by informing us of anything in the home that is not working properly (shower doors fall off hinges when opened, hot water faucet is reversed with cold, picture frame is broken, lamp shade is not secured well, etc.). We call these booby traps and every home tends to have at least one. Sometimes breakage occurs when items are unstable or unsecured: items displayed on mantels or shelves that are ‘leaned’ and not secured, pictures not hung securely, pictures hung with ‘Command’ style strips or hooks, top heavy items with unstable bases, wobbly/tippy objects. We cannot take responsibility for such items, or items damaged as a result of sliding, tipping or falling. Please consider carefully and let us know if your home contains any of these or similar hazards that may surprise an unsuspecting cleaning technician.
Our breakage and damage policies:
· Each incident is reviewed on a case by case basis.
· Please save the broken or damaged item for inspection.
· Report the breakage or damage within 24 hours.
Before we come to clean, please move expensive figurines or glassware, fragile or unstable items to a location we do not clean, or have us skip that area completely if you don’t wish to accept the risk.
We will pay up to $100 per broken or damaged item. Value must be verified for any item over $25. In some cases, we may elect to have the broken or damaged item repaired by a professional restoration company.
As business owners, we take responsibility for our employees and their actions. Our guidelines are designed to minimize risks, not avoid responsibility. We will personally review any unresolved incident to ensure the fairest resolution possible. You are a valued customer and we wish to resolve any incident to your satisfaction.
To protect the privacy and safety of our clients and our staff, exchanging phone numbers, email addresses, social media accounts, peer-to-peer payment systems, or any other means of communication are not permitted. All forms of communication are to go through the office directly.
Vacant Cleanings: The property should be completely vacant unless previously agreed upon. Dazzle Cleaning Service may skip any areas that are occupied. It is expected that all closets and cabinets will be empty. At no point will our technicians remove and replace personal items unless previously agreed upon.
Our Staff DOES NOT:
Clean or remove blood or any bodily fluids
Provide restoration cleaning from fire/water/crime scene, or hoarding environments
Provide laundry service
Remove paint splatter
Clean the interior of curio/china cabinets, or glass shelving
Provide any pet or children-related services, nor empty diaper pails or kitty litter
Clean/Shampoo carpet or upholstery
Clean under or behind heavy furniture unreachable by a vacuum
Clean Chandeliers
Provide fabric/furniture stain removal
Wash walls
Service outdoor areas
Clean areas above the reach of our step ladder, except with our extendable duster
Clean pest droppings or any pet/animal waste
Move or lift items over 20lbs
Hand-scrub floors
Disassemble light fixtures
Disassemble seals on shower doors, ovens or refrigerators
Disassemble any furniture to clean it
Disassemble any appliance, including refrigerator shelves and drawers
Lift or move large or fragile items
Work in homes where the self clean feature is engaged on an oven
Clean homes with excessive number of animals
UNFAIR SOLICITATION AGREEMENT
Dazzle Cleaning Service makes a significant investment in recruiting, certifying, and training only the most qualified cleaning technicians. During the term of this agreement and for a period of 1 year following its termination, the client agrees neither to solicit, directly or indirectly, nor hire any current or former Dazzle Cleaning Service employee, without the expressed written consent of Dazzle Cleaning Service and compensation of $2,500 for a referral fee to Dazzle Cleaning Service for its loss. Once the referral fee is paid, Dazzle Cleaning Service will no longer be responsible for managing the Cleaning Technician, including, but not limited to liability protection, information security, scheduling, government taxes, quality of services, and any other act pertaining to the daily work duties of the former employee. In the event of a breach of this agreement, the client agrees to pay Dazzle Cleaning Service the aforementioned referral fee within 14 days of hiring or soliciting a current or former Dazzle Cleaning Service employee. Failure to pay the referral fee within the specified time frame will entitle Dazzle Cleaning Service to seek legal remedies, including but not limited to monetary damages and injunctive relief.