Sales & Client Service Representative
About the Job
Sales and Client Service Representative
Dazzle Cleaning Service | DeWitt / Lansing, Michigan
Full-Time | 20-23 per hour, based on experience
Love People? Love Solving Problems? Love Turning Conversations Into Happy Clients?
Dazzle Cleaning Service has been making homes dazzle throughout the Greater Lansing area since 1990, and we're looking for an exceptional Sales & Client Service Representative to join our office team!
This is a busy, people-focused position where no two days are exactly alike. You'll be an important part of creating a wonderful experience for both our clients and our cleaning technicians.
We're looking for someone friendly, confident, organized, detail-oriented, and who genuinely enjoys helping people.
What You'll Do
- Answer incoming calls, texts, emails, and client portal messages.
- Respond to new inquiries and help prospective clients understand our services.
- Prepare estimates, follow up with leads, and convert qualified inquiries into bookings.
- Support scheduling, appointment changes, and client communications.
- Maintain accurate client profiles, work orders, and records in our software.
- Address routine client questions and concerns with professionalism and care.
- Communicate clearly with technicians and other office team members.
- Keep track of outstanding tasks and ensure nothing falls through the cracks.
Who We're Looking For
You'll thrive here if you're someone who:
- Has excellent written and verbal communication skills.
- Is comfortable talking with people on the phone throughout the day.
- Enjoys sales and understands the importance of follow-up.
- Can confidently manage several priorities without losing attention to detail.
- Is comfortable learning new technology and working with multiple software systems.
- Takes ownership, follows through, and doesn't need constant reminders.
- Can remain upbeat, patient, and professional during challenging conversations.
- Enjoys being part of a team and helping others succeed.
Previous customer service, inside sales, scheduling, or office experience is strongly preferred. Experience in home services is helpful but not required.
Why Dazzle?
We're a locally owned, established company that believes in treating people with kindness, professionalism, and respect. We value teamwork, accountability, excellent communication, and taking pride in a job well done.
Schedule: Monday–Friday, daytime business hours. This is an in-office position.
Compensation: 20-23 per hour, based on experience.