Operations Manager
About the Job
Dazzle Cleaning Service | DeWitt / Lansing, Michigan
Full-Time | 60,000-65,000 annually, based on experience
Lead People. Own Results. Make a Difference.
Dazzle Cleaning Service is an established, growing residential cleaning company serving the Greater Lansing area since 1990. We're looking for an experienced Operations Manager who loves developing people, improving systems, solving problems, and taking ownership.
This is not simply an office management position. We're looking for a leader who can confidently oversee the daily operations of a busy service business, support our employees, and ensure our clients receive the exceptional experience they've come to expect from Dazzle.
What You'll Do
- Lead, coach, develop, and hold office and field employees accountable.
- Oversee daily scheduling, dispatching, route efficiency, and staffing coverage.
- Ensure consistent service quality through inspections, training, and follow-through.
- Resolve client concerns professionally and proactively.
- Monitor productivity, employee performance, and operational results.
- Help recruit, onboard, train, and retain exceptional employees.
- Implement and improve systems, procedures, and accountability.
- Identify challenges, develop solutions, and make sound decisions independently.
- Work closely with the owner on business goals and operational improvements.
Who We're Looking For
You're a confident, organized, people-focused leader who can balance compassion with accountability. You don't wait to be told what to do. You recognize problems, take initiative, and follow through.
Our ideal candidate has:
- At least 3 years of meaningful experience managing employees and daily operations.
- Experience supervising multiple employees in a fast-paced service environment.
- Strong communication, coaching, and conflict-resolution skills.
- Excellent organizational, scheduling, and problem-solving abilities.
- Comfort using business software, reporting tools, and performance metrics.
- The ability to make decisions, manage competing priorities, and remain calm under pressure.
- A commitment to exceptional customer service and employee development.
Experience in home services, cleaning, hospitality, or another field-service business is a plus, but not required.
What Makes This Opportunity Different
You'll have the opportunity to make a meaningful impact on an established company with a strong reputation, a dedicated team, and an owner committed to building a business where people can thrive.
We're looking for someone who wants more than a job. We want a leader who takes pride in helping a team succeed and is excited about growing with the company.
Schedule: Primarily Monday–Friday, daytime hours. This is an on-site leadership position with regular field involvement.
Compensation: 60,000–65,000 annually, based on qualifications and experience. Performance-based bonus opportunity may be available.
Ready to lead?
Apply with your resume and tell us about a time you improved a team's performance or solved a significant operational challenge.
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